Public Relations and Customer Service Bundle

Advanced Diploma in Public Relations - Level 3 & Advanced Diploma in Customer Service - Level 3

Essential Knowledge in Public and Customer Relations!

It is important to maintain good relationships with your customers and media for any business to be successful. This bundled course offers essential knowledge with accredited qualifications to ensure that your business/brand maintains an excellent public image and a great relationship with the customers.

This Advanced Diploma in Public Relations – Level 3 will cover topics under public relations which is crucial to communicate organisational information with the public and media. This comprehensive course will do all what it takes to get you up to speed with public relations, starting with an introduction into the PR industry. You will be enlightened on how the PR industry works, and your role, duties and responsibilities as a professional within the industry. Earned media plays a significant role in public relations, which will also be discussed in-depth through this course, along with tips and tricks to gain publicity through earned media. It is vital for PR professionals to expand their contacts and network to use PR as part of the marketing strategy. Therefore, this course also includes modules that will guide you on how to expand your contacts and network within the industry, giving due attention to the fundamentals of planning PR strategies and campaigns. This course in PR is a great way to qualify for various well-paying and progressive job positions in the PR industry.

Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than South London College? This comprehensive course in Advanced Diploma in Customer Service – Level 3 is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry. The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedback from customers, and on many more topics that are essential in customer service. By the end of this course, you will have significant knowledge on customer service to make substantial progress within the industry.

These courses have been endorsed under the Quality Licence Scheme (QLS). This means that Imperial Learning Limited* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of these courses alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The learner unit summary may be used as evidence towards recognition of prior learning if you wish to progress your studies in this subject. To this end the learning outcomes of the courses have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The courses themselves have been designed by Imperial Learning Limited* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.

The QLS endorsement involves robust and rigorous quality audits by external auditors to ensure that quality is continually met. A review of courses is carried out as part of the endorsement process.

Eligible for TOTUM card - TOTUM is the #1 student discount card and app giving you access to exclusive student deals on food and fashion, tech and travel, and everything in between.

*South London College is an approved reselling partner for Quality Licence Scheme courses under Imperial Learning Limited

*Regulated qualification refers to those qualifications that are regulated by Ofqual/CCEA/Qualification Wales

What Will I Learn?

• Gain a clear understanding of the job role in Public Relations and a full understanding of how the PR industry works.
• Learn more about earned media.
• Learn how to interact and deal with journalists.
• Learn how to expand your contacts and network
• Learn how to deal appropriately with customer queries and questions.
• Learn how to build on customer relationships and maintain them.
• Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
• Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.

COURSE CURRICULUM

----------Advanced Diploma in Public Relations - Level 3----------

Module 01 : Introduction to Public Relations

Module 02 : Earned Media

Module 03 : Making Friends vs. Making Contacts

Module 04 : Connecting With Journalists

----------Advanced Diploma in Customer Service - Level 3----------

Module 01 : Customer Service and Legislation

Module 02 : Customers and Communication in Business

Module 03 : Creating a Positive Impression among the Customers

Module 04 : Dealing With Requests, Queries and Issues

Module 05 : Customer Relationship

Module 06 : Feedback and Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

The Quality Licence Scheme has long-established reputations for providing high quality vocational qualifications across a wide range of industries. The Quality Licence Scheme combines over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, The Quality Licence Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Customer Care Personnel
• Customer Service Managers
• Anyone who wants to learn more about Customer Service and further their career
• Public Relations Managers, Coordinators and Assistants
• Students currently studying public relations

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A recognised qualification at level 2 or above in any discipline.

• Customer Service Sales Associate – £19,890 per annum
• Customer Service Coordinator – £19,986 per annum
• Customer Service Associate – £18,802 per annum
• Public Relations Manager – £32,708 per annum
• Public Relations Coordinator – £24,889 per annum
• PR Account Executive – £20,781 per annum

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